Customer Experience

Customer Support Specialist

  • Sydney, NSW
  • Part time
  • $70,000 – $85,000
  • Ref SH-1026
Apply now

Our Customer Experience team is the heartbeat of Superhero. You'll help customers by email, chat and phone with empathy and care.

What you'll do

  • Resolve customer enquiries across channels
  • Spot trends and feed them back to the product team
  • Help build out our help content

What you'll bring

  • Experience in a customer-facing role
  • Excellent written and verbal communication
  • An interest in investing and fintech

Where real wealth is built

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Copyright © 2026 Superhero. All rights reserved.

Superhero Markets Pty Ltd (ABN 36 633 254 261) is a Corporate Authorised Representative (CAR 1276309) of Superhero Securities Limited (ABN 96 160 456 315) (AFSL 430150).

Superhero Super Pty Ltd (ABN 40 667 649 854) is a Corporate Authorised Representative (CAR 1306018) of Superhero Securities Limited (ABN 96 160 456 315) (AFSL 430150). Superhero Super Pty Ltd is the promoter of Superhero Super. Superhero Super is issued by Diversa Trustees Limited (ABN 49 006 421 638) (AFSL 235153) as trustee of OneSuper (ABN 43 905 581 638). Superhero Super is a sub-plan of OneSuper.

At Superhero, we want you to be in control of your money. That’s why we created an investment and superannuation platform that gives you more control. We want you to enjoy the process of investing as much as you enjoy the potential financial rewards.

However, it is important to understand that Superhero does not provide financial advice that considers your personal objectives, financial situation or particular needs. Any advice provided is intended to be of a general nature only.

All investment products carry risk. As share markets go up and down, so too can the value of your investment and past performance is not indicative of future performance. It is therefore important to carefully consider the risks involved before you sign up and invest.

Please read, consider and understand our Financial Services Guides, Terms & Conditions, Website Terms of Use, Privacy Policy as well as disclosure documents relating to Superhero Super (PDS, Additional Information Guide, Insurance Guides, TMDs and Direct Investment Guide), before deciding whether Superhero is right for you.

‘Superhero’, ‘Superhero Sidekick’ and ‘Your Money. Your Move.’ are registered trademarks of Superhero Financial Services Pty Ltd (ABN 61 625 469 981).

Pictures, charts and graphs are provided for illustrative purposes only.

*Other fees may apply to Superhero Trading accounts. Not currently available in Superhero Super.

**Holding limits apply to investments held by members in Superhero Super.

^Performance returns are calculated net of investment fees and investment tax. Administration Fees and Costs are not included. Please refer to our Product Disclosure Statement for more information. Past performance is not a reliable indicator of future performance. Performance for periods greater than one year is annualised. Investment returns are not guaranteed.